FAQ

Our quotations are typically based on EXW or FOB terms, which do not include destination tariffs and final shipping costs. If you need all-inclusive services such as DDP or DAP, we can assist with logistics arrangements and provide a cost estimate.

8. What shipping methods do you use? Can the goods be tracked?

We usually ship by sea, air or Express courier, and cooperate with several reliable freight forwarders. After shipment we will provide a Bill of Lading (B/L) or Air Waybill (AWB), with which you can track the status of the goods throughout the entire journey.

9. Do you offer product warranty?

Quality is our core principle. All products come with a 12-month free warranty. We provide reliable after-sales support to safeguard your business.

10. How are lost or damaged goods handled?

All goods undergo strict quality inspection and standardized packaging before leaving the factory. In case of loss or damage during transportation, please provide the relevant documents in a timely manner, and we will assist you in filing a claim with the carrier or negotiating a solution.

11. Do you support partial shipments?

Yes, we do. For large-volume orders, we can arrange partial shipments to help you optimize inventory and cash flow. The shipment schedule must be agreed upon at the time of order confirmation.

About: About Us; OEM/ODM Services; Become a Dealer; FAQ; Warranty

Products: New Arrivals; Flashlight; Headlamp; Camping Light; Working Light; Stage & Party Lights; Solar & Garden Light

Contact Us: 1st Floor, Building A, Dongcheng Chuangke Park,No. 36 Meiyue Road, Huiyang District, Huizhou, Guangdong,China; info@baiweisuper.com; WhatsApp : +86 13802878385

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